A little bit about me 

I have created this website as a CV/resume using WordPress, including the essential information needed during recruitment to simplify the process.

Here, you will find detailed information about me: my work history, projects, copies of certificates, an up-to-date CV, and some insights into my personal life.

I focus mainly on development and love learning everything related to data. I haven’t chosen a specific path yet, as Data Engineering, Data Analysis, and SQL Development all seem interesting. However, so far, Data Engineering appears to be the path requiring a variety of data tools, which is why I have focused on it the most.

Positions held so far  

IT Technician

IT Analyst with a focus on data ( SSMS , Oracle )

Data Billing Analyst ( SSMS )

Ops Support Analyst ( Databricks & SSMS )

 

What I did so far :

Databricks Certified Data Engineer Associate
Databricks Certified Data Analyst Associate
Databricks Lakehouse fundamentals
70-761 Querying Data with Transact SQL
DP-900 Azure Data Fundamentals
AZ-900 Azure Fundamentals
AI -900 Azure AI Fundamentals
98-364 Database Administration Fundamentals   MTA
CompTIA A+ 220-1002
CompTIA A+ 220-1001
SDI – Service Desk Analyst v8 Certificate

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Where I`m working now and what I`m doing 

I`m working in company  ENSEK as a Ops Support Analyst

ENSEK provide leading SaaS software in the energy industry by creating software IGNITION is a cloud-native SaaS solution for global retail energy suppliers

A short list of my responsibilities as a Ops Support Analyst  :

I work as a high-level Operations Support Analyst at ENSEK, specialising in resolving complex data and system issues escalated through our internal ticketing workflows. I diagnose and fix high-impact operational problems using Databricks, SQL, and JSON analysis, ensuring data accuracy and process stability. My role involves deep investigation, root-cause analysis, and close collaboration with technical teams to maintain reliable and efficient operational systems.

A short list of my responsibilities as a Data billing Analyst  :

Writing a query to maintain a high level of billing performance across a portfolio of clients.
Looking for patterns and anomalies in the database, inserting electricity charges, and discounts using stored procedures, tracking faulty reads
Generate daily billing performance reports.
Collaborate with DBA to improve query performance and efficiency.

A short list of my responsibilities as an IT Analyst :

  • Providing Incident Management updates to keep all relevant teams updated
  • Reviewing incoming alerts to ensure all are actioned in a timely manner
  • Working with the Service Desk Team Leads ensuring that documentation is accurate, relevant, and up to date.
  • Working with SQL (SQL Server and Oracle)
  • Assist the broader IT teams with the preparation of hardware/software for implementation.
  • Write and update technical documentation to ensure the team is kept up to date with knowledge.
  • Taking responsibility of IT support queries that come from  Head Office and stores across the UK and beyond
  • Providing IT support to all aspects of the business via our phone and ticket systems, logging detailed and concise information
  • Monitoring, fault tracking and problem management to ensure optimum service
  • Assisting the broader IT teams with the preparation of hardware/software
  • Writing and updating technical documentation to ensure the team is kept up to date
  • Owning end-user tickets right through to resolution

 

Using tools :

Databricks

Visual Studio Code

Microsoft SQL Server Management Studio 18 ,19 ,20

SQL Developer – Oracle

Toad – Oracle

Visual Studio 2019 – SSRS reports

Report Builder 

HALO – Incident management     – ticketing system software for IT.

Citrix Director   – monitoring and troubleshooting console for Citrix Virtual Apps and Desktops  + XenApp and XenDesktop.

Microsoft Virtual Machine Manager Console System Centre 2019 – building, upgrading, and servicing over 1000 company virtual machines

DameWare –  Remote support

Print Management / Print Server

Cisco Meraki – switch / router / port controller

CUCC – Cisco Unified CM Administration – Setting up Cisco IP Communicator

Putty

Cisco CLI Analyzer

Cisco 8500 Series wireless controller

Net flow analyser

PRTG – network monitoring software

RDS manager farm server management tool

DNS manager

DHCP manager

Handheld and mobile devices management:

SOTI ONE – control all mobile devices in the company   (10802 devices) like :

Motorola MC5590 , MC55A0 ,MC5594, MC2180, MC9590  – Windows CE

Samsung SM-G7115FN  , Zebra MC3300x

Motorola Mobility Service Platform

Microsoft Azure – basic

Microsoft Bit locker Administration and Monitoring